iTrack Workgroup can be used by any organization that does not require support for product development or external customers. It is designed specifically for medium to large size organizations that need to log and prioritize support issues, and notify users and managers of incident status. Typical users include legal firms, hospitals, schools, and government agencies.

iTrack is a comprehensive support tool used to track and resolve support calls, e-mails and user inquiries. Whether you offer telephone support or a maintain a corporate help desk, there has never been an easier way to improve service and reduce support calls.

iTrack was developed to provide an alternative to expensive and complicated call and customer management systems which can cost thousands of dollars per user. In contrast, iTrack can be installed and functioning in a few hours, and costs just $19.95 per user.

Even at these low prices, iTrack includes advanced functionality such as: Automatic email to staff and customers; Secure login by username and password; Mutliple networked users with record locking; Advanced filter and search by any field combination; Relational tables; and Group level security to prevent unauthorized changes.